Last updated: 24 April 2026
This Privacy Policy explains how Lockwood Loudspeakers ("we", "us", "our") collects, uses and protects personal information when you visit our website at lockwoodloudspeakers.co.uk or get in touch with us by email, telephone, or social media.
Our website itself does not collect or store any personal data beyond anonymous Google Analytics information. Any personal data we hold has been provided to us directly when you contact us or do business with us.
We are the data controller for the personal data we process and are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Lockwood Loudspeakers
Unit 1, Anamax Group Estate
Oxford Road
Gerrards Cross
SL9 7BB
Telephone: 0203 468 0476
Email: hello@lockwoodloudspeakers.co.uk
If you have any questions about this policy or how we handle your data, please contact us using the details above.
Information we collect
Our website does not have contact forms, newsletter sign-ups, account areas, or any other mechanism for submitting personal information. The only data collected by the website itself is anonymous analytics data, as described below. Any personal information we hold is given to us directly when you choose to contact us by email, telephone, or social media.
Information you give us directly (not through the website).
When you contact us by email, telephone, or via our social media accounts, we collect details such as your name, email address, telephone number, and the content of your message. If you become a customer, we will also collect information needed to fulfil your order, such as a billing or delivery address. This information is held in our email, phone, and business systems — not on the website.
Information the website collects automatically.
When you visit our website we use Google Analytics to collect standard analytics data, such as your approximate location (based on IP address), device and browser type, the pages you visit, the time spent on those pages, and how you arrived at the site. IP addresses are anonymised by Google Analytics and we do not use this data to identify individual visitors.
We do not use any other third-party tracking, advertising, or profiling cookies on our website.
How we use your information
We use your personal data for the following purposes:
- To respond to enquiries and provide information you have requested
- To process and fulfil orders, including arranging appointments to visit our premises
- To keep records of our communications and transactions for accounting and legal purposes
- To improve our website and understand how visitors use it, through aggregated analytics
- To comply with our legal and regulatory obligations
Legal basis for processing
Under UK GDPR, we rely on the following legal bases for processing your data:
- Contract — where processing is necessary to fulfil a contract with you, for example when you place an order.
- Legitimate interests — to respond to enquiries, run and improve our business through aggregated website analytics, and keep our website secure. We only rely on this where your interests and rights do not override ours.
- Legal obligation — where we are required to retain information for tax, accounting, or other legal purposes.
Cookies
Our website uses a small number of cookies and similar technologies.
Strictly necessary cookies.
These are required for the website to operate correctly. They do not collect personal data for tracking or marketing.
Analytics cookies (Google Analytics).
We use Google Analytics to measure website traffic and understand how visitors interact with our content. These cookies collect information such as pages visited, session duration, device type, and approximate location (based on IP address). IP addresses are anonymised by Google Analytics and we do not use this data to identify individual visitors. Google may process this data outside the UK; Google provides appropriate safeguards for such transfers. You can read more in Google's Privacy Policy and opt out of Google Analytics across all websites using the Google Analytics Opt-out Browser Add-on.
We do not use advertising, retargeting, or social media tracking cookies on our website.
You can manage or delete cookies at any time through your browser settings. Most browsers allow you to block or delete cookies on a per-site basis, or to block third-party cookies entirely. Doing so may affect how parts of the site function.
Sharing your information
We do not sell your personal data. We only share it with:
- Google Analytics (Google Ireland Limited / Google LLC) — for website analytics, as described above.
- Our service providers — such as our email provider, hosting provider, and accountants, who process data on our behalf under appropriate contracts.
- Regulators, law enforcement, or other authorities — where we are required to do so by law.
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK Addendum.
How long we keep your data
We only keep your personal data for as long as we need it for the purposes set out in this policy, or for as long as we are required to by law.
- Enquiries that do not lead to a sale: up to 2 years from last contact.
- Customer records and transaction data: at least 6 years, to meet HMRC requirements.
- Website analytics data: retained in Google Analytics according to our configured retention period, after which it is automatically deleted or aggregated.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data where there is no good reason for us to continue processing it
- Restrict or object to our processing of your data, including where we rely on legitimate interests
- Ask for a copy of your data in a portable format
- Withdraw consent at any time, where we rely on consent to process your data
To exercise any of these rights, please contact us at hello@lockwoodloudspeakers.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to address your concerns before you approach the ICO, so please do get in touch with us first.
Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date at the top reflecting any changes. Where changes are significant, we will provide a more prominent notice.
Contact
If you have any questions about this Privacy Policy or the way we process your personal data, please get in touch:
Lockwood Loudspeakers
Unit 1, Anamax Group Estate,
Oxford Road,
Gerrards Cross,
SL9 7BB
Email: hello@lockwoodloudspeakers.co.uk
Telephone: 0203 468 0476